SMS Privacy Policy for Plan B Express LLC
Effective Date: [11 Feb 2025]
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
At Plan B Express LLC, we are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect your personal information when you opt-in to receive SMS notifications from us. By participating in our SMS program, you consent to the practices outlined in this policy.
1. Information We Collect:
When you opt-in to receive SMS messages from Plan B Express LLC, we may collect the following information:
• Phone Number
• Names
• Location Data (for dispatching truck drivers to pick-up and drop-off locations)
2. How We Use Your Information:
We use the information we collect exclusively to:
• Send SMS notifications regarding the dispatch of our truck drivers to pick-up and drop-off locations.
• Send SMS messages regarding load updates from freight brokers.
We do not share your personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. Data Retention and Deletion:
We retain your data only while you remain opted in to receive SMS messages. After opting out, we will retain your data for up to one year before deletion. You may request the deletion of your information at any time by contacting us.
4. Opt-in Process:
When you interact with Plan B Express LLC, we will ask if you wish to receive SMS notifications. We collect your consent verbally when you provide your phone number in person or over the phone. You will be informed of the following:
• “Message and data rates may apply,”
• “Message frequency may vary,”
• “You can text HELP for support or more information and STOP to unsubscribe at any time.”
By opting in, you consent to receive recurring automated SMS messages, and this consent is not a condition of purchase.
5. Opt-out and Support:
You can opt out of receiving SMS messages at any time by texting “STOP” to the short code. We will confirm that you have unsubscribed. For assistance, text “HELP” for more information or support.
6. Data Security:
We take reasonable measures to protect the personal information you provide from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee complete security due to the nature of online and SMS communication.
7. Your Rights:
You have the right to:
• Access the personal information we hold about you.
• Correct or update any of your information.
• Request deletion of your data after opting out of SMS communication.
Please contact us at Tony@planbexpress.com or call for assistance.
8. Children’s Privacy:
Our services are not intended for children under the age of 13, and we do not knowingly collect information from children.
9. Location Information:
We use location data exclusively for dispatching truck drivers to pick-up and drop-off locations. Freight brokers we work with may send us SMS messages regarding load updates while in transit.
10. Legal Compliance:
Our SMS service complies with all applicable regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. We may update this policy from time to time. If we make any changes to this policy, we will update this policy on our website at [www.planbexpress.com].
SMS Terms and Conditions
By opting in, you agree to receive informational messages and pick-up and drop off location SMS from Plan B Express LLC, please be aware that message frequency may vary, and message and data rates may apply. Plan B Express LLC will not share your mobile information with third parties for marketing or promotional purposes. You can reply ‘STOP’ at any time to stop receiving messages, For assistance text HELP or call us at +1 206 297 7000 or email us at tony@planbexpress.
Plan B Express LLC uses SMS to dispatch truck drivers to pick up and drop off locations.
Freight brokers we work with may also send SMS messages for load updates while in transit.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at tony@planbexpress.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 2-10 messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy on [www.planbexpress.com].